IT Service Owner Power Automate & Power Apps (d/f/m)

Business Unit: Ottobock SE & Co. KGaA

Location: Duderstadt, NI, DE, 37115

Contract Type: regular

Scope of employment: full-time

Contact Person: Ivana Bandalo

Contact Information: ivana.bandalo@ottobock.de

Job ID: 8316

Summary Statement

Global IT is a central partner to Ottobock’s global business. We see ourselves as an enabler and provide the full portfolio of infrastructure and applications to help the business become even more successful. In the role of Service Owner, you will take on a key responsibility for the quality and continuous development of our global Digital Workplace services related to Microsoft Power Automate and Power Apps.

This position can also be performed remotely within Germany.

Duties & Responsibilities

• You take end-to-end responsibility for the Microsoft Power Automate and Power Apps services within the Digital Workplace environment
• You define and measure service quality based on clear KPIs (e.g., availability, user satisfaction, security requirements) and derive targeted improvement measures
• You ensure stable and secure service operations by effectively managing external service providers and clearly regulating collaboration both contractually and operationally (e.g., SLAs, KPIs)
• You make decisions regarding the target technical architecture of your services in close coordination with architecture and security teams
• You monitor and optimize service delivery costs, plan budgets, and design global chargeback mechanisms
• You continuously monitor market trends and technological developments to identify innovation and transformation opportunities at an early stage
• You plan and coordinate transformation activities within your service domain – both technically and organizationally
• You work closely with business departments and global IT teams to ensure the optimal and needs-based use of Power Automate and Power Apps

Qualifications

• You hold a degree in Computer Science, Business Informatics, or a comparable field
• You have several years of experience in the Digital Workplace environment, both from a technical perspective and in service management. Ideally, you have knowledge of the Microsoft Power Platform, particularly Power Automate and Power Apps
• You bring experience in the implementation, operation, and further development of global IT services, especially in collaboration with IT service providers
• You have solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, as well as financial aspects such as budgeting and cost control
• You communicate clearly and effectively in German and English and enjoy working in teams and with international stakeholders

Benefits

• Attractive compensation package, including bonus and 30 days of vacation
• Flexible and family-friendly working time models, including the option for mobile working
• Individual career development and training opportunities through the Ottobock Academy as well as external training programs
• Open corporate culture, regular team events, and an exciting international working environment
• Corporate benefits, health management programs, and many additional advantages you can expect at Ottobock

Diversity at Ottobock

We believe in mutual respect, enjoyment at work, and a culture where everyone feels valued. We are committed to diversity, equity, and inclusion, and welcome all applications - regardless of gender, age, nationality, disability, ethnic or social background, religion, or sexual orientation. We give special consideration to individuals with severe disabilities when equally qualified.

Your future at Ottobock

Ottobock’s products and services combine over 100 years of tradition with outstanding innovation in the fields of prosthetics, neuro-orthotics, and exoskeletons. Ottobock develops innovative fitting solutions for people with limited mobility and is driving the digitalisation of the industry. Founded in Berlin in 1919, the company has business activities in 45 countries with nearly 9,300 employees worldwide and operates the largest international patient care network with around 400 patient care clinics. Ottobock’s mission of improving freedom of movement, quality of life and independence is deeply rooted in the company's DNA, as is its social commitment: Ottobock has been a partner and supporter of the Paralympics since 1988.

Apply now! Your ideas and commitment will inspire your colleagues and staff, and will further the interests of Ottobock. Be part of a dynamic, growing company with flat hierarchies. We offer a richly diverse field of work, individual development opportunities and extensive qualification programs in our Ottobock Academy.

Please only apply via our online job portal at jobs.ottobock.com. Please quote the Job-ID for the position in question, and also state your earliest starting date and salary requirements. We look forward to receiving your application!